Cancellation policy

Booking & Cancellation Policy

No Refunds or Credits

Please choose carefully, as no refunds or credits will be provided for the cancellation of a booking due to a change of mind.

Payment Terms
  • 100% of the booking fee is due at the time of booking.
Pricing & Travel Fees
  • The pricelist includes administration, insurance, GST, and travel within 30 kilometres of Perth CBD.
  • Babysitters are available from 7:00 AM to 11:59 PM. Bookings outside these hours are subject to approval and additional fees.
  • Locations beyond 30 kilometres from Perth CBD will incur a $45 travel fee, payable at the time of booking.
  • The pricelist does not cover Event Care, New Year’s Eve bookings, or bookings with more than three children. A separate quote will be provided for these services.
Minimum Booking Time
  • The minimum booking time for a babysitter is two hours. If a booking is made for less than two hours, the minimum payment will still be for two hours.
  • The hourly rate is charged in 30-minute increments, rounded up.
  • If you arrive home early, no refund or credit will be provided for the unused time.
Illness & Cancellations
  • In the event of illness, a minimum of six hours’ notice and a medical certificate are required to receive a booking credit.
  • We do not provide care for sick children. If a child is unwell and this was not disclosed prior to the babysitter’s arrival, the booking will be terminated immediately.
Babysitting Terms & Conditions
  • Our babysitters are solely responsible for caring for your children’s safety and well-being.
  • We do not provide cleaning, cooking, housework, or pet care services.
  • Children’s food and snacks must be pre-prepared before the babysitter’s arrival.
  • If ordering takeaway, please leave cash for delivery or ensure food is pre-ordered through Uber Eats/DoorDash.
  • We do not provide overnight care (e.g., sleepovers).
  • Babysitters do not transport children in cars or take them on outings (e.g., school drop-offs, and excursions).
  • The maximum number of children per babysitter is four (1 babysitter to 4 children), following national childcare regulations for children aged 0-2.
Respect & Safety
  • Babysitters must be treated with respect.
  • Aggressive or abusive behavior (verbal or physical) from parents, family, friends, or children will not be tolerated.
  • If aggression or verbal/physical abuse occurs, the booking will be terminated immediately, and the police will be contacted.
  • An incident report will be made, and no further bookings will be accepted from the offending party.

Thank you for understanding our policies. We look forward to providing a safe and reliable babysitting service.